Who We Are

Omi 365 is a professional cleaning services company based in London, UK. Our registered address is London, United Kingdom. We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018.

What Information We Collect

We collect personal information that you provide to us when you:

Request a quote or book a cleaning service through our website or phone
Contact us via our contact form or email
Subscribe to our marketing communications (with your consent)

This information may include:

Your name, email address, and phone number
Your property address and postcode
Service preferences and booking details
Payment information (processed securely by our payment provider)

How We Use Your Information

We use your personal data to:

Process and manage your cleaning service bookings
Communicate with you about your booking, including appointment reminders
Respond to your enquiries and provide customer support
Send you marketing communications about our services (only if you have given us consent, and you can opt out at any time)
Improve our services and website experience
Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Contract performance: When you book a service, we need your information to fulfill that contract
Legitimate interests: To operate and improve our business
Consent: For marketing communications (you can withdraw consent at any time)
Legal obligation: To comply with UK tax and accounting requirements

How We Share Your Information

We do not sell your personal data. We may share your information with:

Our cleaning staff who will attend your property (name, address, service details only)
Payment processors to handle secure transactions
Email service providers to send booking confirmations and communications
Professional advisors (accountants, solicitors) when legally required

All third parties are required to keep your data secure and use it only for the purposes we specify.

Data Retention

We keep your personal data only for as long as necessary. Booking and contact information is retained for up to 7 years to comply with UK tax and accounting requirements. Marketing consent records are kept until you withdraw consent. You can request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data (request a copy of what we hold)
Correct inaccurate or incomplete data
Request deletion of your data (right to be forgotten)
Object to processing of your data
Request restriction of processing
Data portability (receive your data in a common format)
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@omi365cleaningservice.co.uk or call us at 02071297432.

Cookies

Our website uses essential cookies to ensure the website functions properly (such as remembering your booking details as you move through the form). We do not use tracking or advertising cookies. By using our website, you agree to our use of essential cookies.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@omi365cleaningservice.co.uk
Phone: 02071297432
Address: London, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at ico.org.uk.